Policies

Policies

Food and Beverage Policies and Procedures

Each major or special event sponsor should work closely with their Event planner to develop a menu that is appropriate for your event.  If you are ordering food and beverage for a meeting or small event, you should work directly with the Director of Catering to finalize your order.

Catering Provider

All catering in or on campus facilities should be provided by the on-campus caterer, unless you receive prior written approval to use an off-campus vendor.

Meal Service

Before deciding upon your menu, you should work with your event planner to determine if you would like to do a plated (served) or buffet meal.  The catering manager can provide price breakdowns for each option.  It is important to determine this early so that the catering department can hire adequate staff for your event.

Menu

Catering has a full menu available upon request.  However, if you work with your event planner, there are an endless amount of options available to you for your event.

Event Timing

In order to ensure that your event is set up and cleared in a timely manner, please supply both the start time AND the end time when you book your event.

Lead Time 

• Lead Time In order to provide the best service to your event, a minimum lead-time of five (5) business days (M-F) is required when ordering food and beverage. Events ordered without the proper lead time will be charged a service fee of $25.00 

Guarantees 

• Final guarantees for ALL catering orders MUST be submitted at least 72 hours prior to the start of your event.
• Decreases in the final count within 72 hours of the event are not allowed
• Increases in the final count within 72 hours of the event will be filled as product and labor is available.
• Orders placed within 72 hours of the start of the event will be filled on an as-available basis and late order fees will apply.
• The client will be billed for the amount guaranteed, or the actual number in attendance---whichever is greater.
• Once your final guarantee has been placed, you will be required to sign the final order/menu---stipulating that all information on your order is correct. 

Cancellations

Orders cancelled AT LEAST 72 hours prior to the event date will not be charged
Events cancelled WITHIN 72 hours will be billed using the following scale:

• 72-48 hours:  50% of the total guarantee
• 48-24 hours:  75% of the total guarantee
• Within 24 hours:  100% of the total guarantee 

Delivery Fees

A delivery fee of $20.00 will be applied to any event that takes place outside of the Main Building. 

Additional Equipment

If your event requires additional equipment beyond what we have available, you will be responsible for the charges to rent the equipment.  (ex. barbeque grill for an outdoor picnic)

Linen

• Standard white linen can be supplied from the on-campus caterer for the food/buffet tables, bar set up and served meals is included in the price of your order.
• The guest seating tables, and extra tables such as welcome tables, etc. linens are charged at $3.00 per cloth.
• If you require specialty linen other than white, please contact your event planner to discuss options available within your budget 

China

Events requiring the use of china will be charged an additional fee of $3.00 per person.

Leftovers

For food-illness safety reasons, we do not allow customers to remove ANY food from an event at the conclusion of the event.

Billing

Internal Events - A final invoice will be generated following your event.  A copy will be sent to you for your files and the final amount will be billed to your department’s cost center.  ALL internal orders must have a budget number at the time that the order is placed.

External Events - All external cash or charge events must pay a 50% at booking and remainder due at the end of the event.